Refund Policy

01When a refund is available

• Number not received: if you have not received a QR code or activation code after payment, you may request a full refund at any time.
• Number does not match the order: we will replace it free of charge or issue a full refund.
• Not working: if, in a country or region we list as supported, the number cannot register on a network or mobile data remains unavailable, and the issue cannot be resolved through troubleshooting and no workable alternative is available, you may receive a full refund. Please contact us within 14 days of first use.
• Duplicate or incorrect charges: if an order was paid twice, or you were charged without receiving the product, we will refund the excess once verified.
• Our error: if an error on our part prevents the number from working properly, we will issue a refund as appropriate to the circumstances.

02When a refund is not available

Once issued, the QR code and activation code cannot be revoked or recovered. After a number has been delivered, refunds are not available in the following cases:

• Verification codes not received: banks, Google, Telegram, WhatsApp and other platforms decide for themselves whether to send codes to +372 numbers. This is not a fault with the number.
• Change of mind: for example, you no longer need the number after ordering, or have changed phones.
• Disclosed limitations: countries, regions or features listed as unsupported in the purchase notes or on the Rates & coverage page.
• Third-party adapters: the number does not work because of compatibility or quality issues with a third-party eSIM adapter itself.
• Serious misuse: service was terminated for unlawful use, mass spam or similar conduct.
• Expired number: the number was not used within its validity period and has expired.
• Numbers provided by partners: this site does not charge for the number itself, so any refund for it is governed by your arrangement with the partner. Top-ups and data plans you pay for on this site are still handled under "Balance and data plans" in this policy.

None of the above affects rights you have under the law that cannot be excluded by agreement.

03Balance and data plans

• Your balance does not expire while the number is valid and can continue to be used for calls, SMS and data, but it cannot be withdrawn or refunded. A top-up that was not credited or was charged twice will be refunded once verified.
• A data plan that failed to activate, was purchased twice, or did not take effect due to an issue on our side will be refunded in full to your number balance.
• If an active data plan does not work in its coverage area and the issue cannot be resolved through troubleshooting, the plan will be refunded to your number balance. Otherwise, active data plans are not refundable.

04How to request a refund

1. Email [email protected] with your UID, your number and a description of the issue, including screenshots where possible. If you paid but did not receive a number, please also include your payment record.
2. We will reply within 3 business days. If troubleshooting is needed, we will guide you through it step by step. Preparing the information listed in the Support Policy in advance will help us resolve your request faster.
3. Once your request is approved, we will process the refund.