Privacy Policy

This policy explains what personal information we collect, how we use it, and the rights you have.

Effective date: 2025-06-02 Version v1.0

01Information we collect

Account information: the nickname, email address and avatar obtained when you sign in with the unified account, used to identify your account.
Order information: order number, products purchased, amount, payment channel and payment status. Payment is completed with a third-party provider, and we do not receive your card details or payment password. If you paid with cryptocurrency and request a refund, the wallet address you provide is used only for that refund.
Number information: the ICCID, installation details, PIN and PUK of numbers in your account, together with status information such as balance, data plans, usage, service settings and last-used time.
Voicemail: if you enable voicemail, recordings are stored by the carrier. The first time a recording is played on this site, it is cached on our servers so that it can be replayed. Cached recordings are kept for up to 30 days and then deleted automatically. Recordings that are never played are not downloaded to our servers.
Logs: IP address, access times and activity records, used to keep the service running, troubleshoot issues and prevent abuse.
Referral information: if you sign in to this site for the first time through a referral link, we record the referrer. The referrer can see the amount and time of the purchases their commission is based on, but not who you are. If you become an affiliate, the payout method, account details and recipient name you enter when requesting a payout are used only to pay you.

Apart from features you turn on yourself, such as voicemail, we do not record or store the content of your calls and text messages. Content from those features is used only to provide the feature and to handle your enquiries.

02How we use it

To activate, deliver and manage numbers, and to show you installation details, balance, data plans and usage.
To handle your inquiries, refund requests and troubleshooting.
To detect unusual transactions and abuse, and to protect you and the platform.
To meet our legal obligations.

We do not sell your personal information or use it for advertising.

03Cookies

This site uses cookies and browser local storage to keep you signed in and to remember your preferences, such as language, theme and time zone. When you arrive through a referral link, a cookie stores the referral code for 30 days, used only to identify the referrer when you first sign in to this site. We do not use advertising or third-party analytics cookies. Clearing cookies may sign you out but does not affect the data stored in your account.

04Sharing with third parties

We share information only to the extent necessary to provide the service, with the following third parties:

Carriers: information required for number activation, billing, roaming and fault handling.
Payment providers: order number and amount, to complete payments, refunds and reconciliation.
Unified sign-in service: identity verification at sign-in.
Partners: when you claim a number provided by a partner, we show your UID, account nickname and avatar to that partner so it can confirm who uses the number. As the provider of the number, the partner can also view its balance, data plans, usage, call and SMS records and voicemail.

These third parties may be located outside your country or region, and we apply appropriate safeguards as required by applicable law. We do not share your information with any other party unless required by law or by a lawful request from a regulator.

05Storage and protection

We protect your information with technical and organizational measures appropriate to its type, and keep it for the following periods:

Account and number information: kept while you use the service, and deleted or anonymized when you delete your account.
Transaction and billing records such as orders, payments, top-ups, usage and balance changes: kept for 7 years as required by Hong Kong law, then deleted.
IP addresses and device information in sign-in records: deleted when the sign-in session expires.
IP addresses in activity logs: deleted after 180 days.
Cached voicemail recordings: kept for up to 30 days.

Carrier-side retention periods are determined by the carrier's policies and applicable law. If a security incident may affect your data, we will notify you promptly.

06Your rights

Access and correct your account information. Your nickname, email address and similar details are managed in the unified account.
Obtain a copy of the personal information we hold about you.
Delete your account and associated data. After deletion, you will no longer be able to manage the numbers in your account on this site, so please make arrangements beforehand.
Withdraw consent, or lodge a complaint with a data protection authority.

To exercise any of these rights, please email [email protected]. We will respond within one month of receiving your request, free of charge.

07Minors

This service is intended for adults only. If we learn that we have collected a minor's information without a guardian's consent, we will delete it as soon as possible.

08Updates

When this policy is revised, we will update this page and the effective date. For material changes that adversely affect you, we will give prominent notice on the site at least 15 days in advance. Changes made for external reasons, such as changes in law, regulatory requirements or changes by the carrier, take effect when published. Continued use of the service after they take effect constitutes acceptance of the updated policy.